Returns & Refund Policy

Return Policy

If you are not completely satisfied with your purchase, we’re sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt.

Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

We will issue a full refund on receipt, excluding the original delivery charge.

Alternatively, if preferred, we will also be happy to exchange the item.

Please note:? Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund is made.

Refund Policy

Please also note we will refund an item if it is faulty, after a thorough check of the item.

Please allow 7 working days for a refund to be processed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at renoo@thaisilkandscarf.com and send your item to: Soi 1 – 2 Thahin Rd Phetchaburi Mueng Thailand 76000.

* ALL PRICES IN US$ - Order before 2pm for same day send - FREE SHIPPING to anywhere in the world in 10-15 business days Dismiss